The Future of Retail:

How SMBs can rise to new customer demands.

Abacus Cambridge Partners
4 min readJun 29, 2020

In 2021, it is estimated that there will be 2.1 billion digital buyers worldwide. The internet has revolutionized the way we shop-and with technology rewriting the rules of retail, you need to get on board or be left behind — So, are you ready for the Retail Renaissance?

Why Do You Need to Join the Retail Renaissance?

It’s no secret that consumers are calling the shots — and they have spoken. Today’s consumers demand the personalization of Netflix, the convenience of Uber, and the speed of Amazon. Consumers want fast, easy, secure, and streamlined round-the-clock shopping experiences. They want one-day shipping services, discounts and vouchers, customized recommendations, and no fuss, easy returns-and if you can’t provide it for them, they will find a retailer that can.

To Survive You Need to Become an Intelligent Retailer

Did you know that 80% of CEOs believe their brand offers a superior experience — but only 8% of customers agree? With increasing competition paired with ever-changing customer expectations and greater emphasis to maintain consumer trust and loyalty-balancing consistent execution and customer satisfaction is a tightrope few can walk, with a very high failure rate.
Disruptive technology has taken a firm grip on the retail industry. Whether or not retailers like it, the retail landscape is fast-changing; and to compete in today’s dynamic and rapidly evolving landscape, retailers must change, too. Retailers must evolve from efficient retailers to intelligent enterprises, or they will lose relevance, margin, and market share.

SAP Business One for Retail
Enterprise Resource Planning for Retail

Intelligent ERP is Powering the Retail industry.

By the end of 2020, your customers will manage 85% of their relationships online. Disruptive Technologies are powering retail experience-making change the need of the hour. It’s now become imperative for retailers to effectively merge technology with function to become an intelligent enterprise-and intelligent ERP is the only, and best solution.
Technology is the synergist for the revolution of customer behaviours, desires, and needs, and intelligent enterprises that use the latest ERP systems across their business-in real-time, give their customers the products, information and personalised shopping experiences they desire and need, building trust and loyalty. So, we’ll ask again-are you ready for the Retail Renaissance?

Invest in SAP Business One-SAP’s intelligent Retail ERP
Invest in SAP Business One-SAP’s intelligent Retail ERP

Invest in SAP Business One-SAP’s intelligent Retail ERP

If you’re ready for digital transformation, then you need to go digital with SAP’s intelligent ERP-SAP Business One. Built with intelligent technologies, SAP Business One is architected for small- and mid-sized companies. It is a cost-effective, customizable solution that streamlines, automates, and integrates all departmental functions and data on a single digital platform.

Thousands of Global Small & Mid-sized Retailers Are Embracing SAP Business One

Used by over 55,000 customers around the world, SAP Business One is more than just ERP software. It aids retailers around the globe, by providing a digital roadmap to automate and bring sales, financial management, banking, purchasing, manufacturing, inventory, supply chain, and customer relationship management together in one flexible, responsive system.
As an integrated suite of applications, intelligent processes, and a digital platform for global retailers to pursue innovative business models and deliver relevant, personalized customer experiences anywhere, anytime-it’s no surprise thousands of small- and mid-sized retailers that embrace this intelligent ERP are reaching new heights of brand loyalty and customer satisfaction.

Request a demo for SAP Business One
Request a demo

Build Your Unique Roadmap to the Future with Abacus -Your Transformation Partner

An SAP Gold Partner and a GPEC Member with a track record of over 600+ ERP SAP implementations across sectors, Abacus, a business transformation firm combine additional, customized retail solutions to extend the capabilities of SAP Business One.
With the design strategy, intelligent solutions and integrated business processes- we design and deliver SAP systems on-time and within budget. Whether on-Cloud, On-prem, Mobile or Hybrid-we unlock new business value by helping retailers accelerate their digital journey and drive better business outcomes

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Abacus Cambridge Partners

Headquartered in the UK, Abacus is a technology, consulting, and outsourcing firm offering future-ready solutions to its clients across the globe.