Manage a High Volume of Overflow Calls | Contact Centre Services

Exceed customer expectations on their terms

Customer expectations are continually evolving; they demand flawless interactions across multiple channels. By understanding their needs and having an effective omnichannel strategy, you can retain 89% of your customers.

At Abacus, our highly-trained customer service professionals leverage our years of experience, insight-driven processes and strategically located, secured delivery centres to provide cost-effective and measurable contact centre services, tailored to your specific business needs.

Embrace Proactive Customer Experience (CX)

Outsource high volumes of overflow and out of hours calls.

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INBOUND SERVICES

  • Chat support
  • Customer service and support
  • Email support
  • Sales management
  • Social media management
  • Helpdesk support

OUTBOUND SERVICES

  • Lead generation
  • Upsell/Cross sell
  • Customer Follow-up
  • Telemarketing & Telesales
  • Surveys and Verification Services

Why Abacus?

1. Reliable

We specialise in inbound and outbound contact centre management and provide exceptional omnichannel customer experience: phone, chat, email, SMS, and social media.

2. Cost-effective

Our secured and compliant offshore facilities allow you to quickly and cost-effectively deploy contact centre.

3. Experienced

We apply our knowledge, leveraging standardised processes, project management and framework, to deliver measurable and efficient contact centre services.

Get Started Today

Abacus is the right outsourcing partner for you to help mitigate risk, save time and propel business growth.

Write to Us

Send us your requirements at
info@abacuscambridge.com

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for a callback.

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About Abacus

Headquartered in the UK, Abacus is a technology, consulting, and outsourcing firm offering future-ready solutions to its clients across the globe. Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. With a strong global presence in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan, and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.

Originally published at http://abacuscambridge.com.

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